Privacy and Terms
The term ‘Bank Security Software’ or ‘us’ or ‘we’ refers to the owner of the website whose registered company is Vertical Trading Limited (trading as Bank Security Software). Our company registration number is 9072306. The term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Our website provides details of the cheque and credit book ordering services we offer. In order for us to provide you with our website and our services we may need to collect personal information about you.
- What personal information we collect about you when you use the Website
- How we use your personal information
- Who we may share your personal information with
- Any transfer of personal information outside of the EEA
- How long we keep your personal information
- What we do to protect your personal information
- What choices you have in relation to your personal information
- We last updated this Privacy Statement on 1 August 2018.
Personal Information we collect about you
We may collect the following information about you:
- your name and address
- your contact details including email address and telephone number
- what kind of services you are interested in
- what kind of products you are interested in
- other information to allow us to process your order, such as delivery details
- other information to allow us to provide the services you have requested
- correspondence about your use of our services
- details of products we have provided to you in the past
We may collect personal information about you when you:
- Fill in an enquiry form
- Contact us by email or post
- Contact us by telephone
- Purchase goods from us
- Purchase services from us
- Request a cheque sample pack
When you visit our website or use our services, we collect certain information automatically using session cookies. We only use persistent cookies on the portal we provide to clients. These are required to recognise registered users.
How we use your Personal Information
To provide our website, process your request for information or your request for products or services, we may use your information in the following ways:
- to provide you with the products you have asked for
- to send you marketing materials (if you have agreed to this)
- to contact you about a request you may have made
- to process your payment
- to fulfil any contracts you have entered into with us
- to comply with our legal obligation or as otherwise as may be required by law or regulation
- to prevent and detect fraud
- to tell you about changes to our services or website
The law only allows us to use your personal information in certain limited circumstances. We have listed these below and what information they allow us to process.
1) Where you have consented to us using your personal information
When you submit information to us on our website, we will process that information in order to comply with your request for further information or sample cheques.
2) Where we need to perform the contract we have entered into with you
Examples of how we may use your information in order to comply with a contract that we have entered into with you:
- to provide the goods you have requested
- to provide the services you have requested
3) Where it is necessary for our legitimate interests
We may provide you with marketing information about our own products and services similar to those that you have purchased or enquired about (unless you tell us to stop).
4) Where we need to comply with a legal obligation
An example of how we may use your information to fulfil a legal obligation:
- Keeping records for tax purposes.
We may provide you with information about products, services, special offers, and other news where we feel these may interest you. We may use your information for market research and analysis including profiling so that we can ensure that we tailor our offers to your likes and needs.
Depending on what contact information you have given to us, we may contact you by email or post. You can opt out of such marketing at any time and if you wish to do so, please email us at firstname.lastname@example.org.
Sharing your Personal Information
We may share your information with certain other third parties including:
- Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you
- Our website providers who need to see your information in order to keep our website up and running
We work with the following organisations:
- Corinium Continuous Limited - another company in our group.
- Amazon AWS - Cloud data storage services (www.amazon.com)
- Microsoft 365 –Email and Microsoft Applications (www.microsoft.com)
- Xero – accounting software (www.xero.com)
- Capsule CRM (www.capsulecrm.com )
We may also disclose your personal information to third parties:
- if we sell our business in which case the personal information that we hold will be part of the transferred assets
Where we store your Personal Information
We are committed to ensuring that our suppliers have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse. All personal information you provide to us is stored on our secure servers or on secure servers operated by a third party located in the EEA.
We only hold your personal information for as long as necessary for the purposes for which we collected your information.
We have a retention policy which lays down timescales for the retention of information. Customer data retention periods can be found below:
|Type of Documents
||Description of Document
|Details of Orders from customers
||Names and account numbers of customers of our clients.
||90 days after completion of order.
||Name and contact details of all clients including emails, addresses and payment information
||Seven years after last order.
If you chose to send us information via email, we cannot guarantee the security of such information until it is delivered to us.
You have the right to access information that we hold about you. If you wish to receive a copy of the information that we hold, please contact email@example.com or write to us at the address above.
You can ask us at any time to change, amend or delete the information that we hold about you or ask us not to contact you with any further marketing information. You can also ask us to restrict the information that we process about you.
You can request that we change, amend, delete your information or restrict our processing by emailing us at firstname.lastname@example.org.
You have a right to ask us to stop any automated decision making. We do not intentionally carry out such activities, but if you do have any questions or concerns we would be happy to discuss them with you and you can contact us at email@example.com.
You have the right to request that your personal information is transferred by us to another organisation (this is called “data portability”). Please contact us at firstname.lastname@example.org with the details of what you would like us to do and we will try our best to comply with your request. Ii may not be technically feasible, but we will work with you to try and find a solution.
If you have been through the internal complaints procedure and are still not happy with the result, then you have the right to complain to the Information Commissioner’s Office. They can be contacted as follows:
How to Contact us
What is a Cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
Persistent cookies - these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
You can find more information about cookies at www.allaboutcookies.org
Cookies used on the Website
We use Google Analytics to monitor visitors to our website. For up to date information on how Google Analytics works please visit their website.
Their cookies are called:
Strictly necessary cookies
These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.
These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Using browser settings to manage cookies
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.
Strictly necessary cookies - these cookies enable services you have specifically asked for
Performance cookies - these cookies collect anonymous information on the pages visited
Functionality cookies - these cookies remember choices you make to remember your experience